More Than Just Hashrate: Why Community and Support Matter at Gokby; Mining can be a lonely journey. You sit in a loud room with hot machines, staring at graphs. When something breaks, it’s frustrating. When a payout is delayed, it’s scary.
At Gokby, we believe that technology is only half the product. The other half is Support.
The "Ghost Pool" Problem
Many large pools have zero customer service. Try opening a ticket with a massive global pool; you might get a generic bot reply 3 days later. In mining, 3 days of downtime is unacceptable.
The Gokby Approach
We are miners ourselves. We know the panic of a dead hashboard.
- Real Humans: Our support channels are staffed by engineers, not bots.
- Education: We publish articles (like this blog!) to help you become a better miner. We want you to succeed because your success is our success.
The Community
Mining is competitive, but miners are cooperative.
Our Discord and Telegram channels are places to share Overclocking settings, discuss electricity rates, and troubleshoot hardware. It is a hive mind of knowledge.
Conclusion
Thank you for reading this 25-part series. Whether you have one USB miner or a warehouse full of S21s, you are welcome at Gokby.
We provide the infrastructure; you provide the security for the world's hardest money.
Happy Mining!
