There is nothing scarier than checking your Gokby dashboard and seeing your worker status as "Dead" or "Offline", especially when you are miles away from your machines.
Before you panic, here is a troubleshooting guide to get you back online.
1. Is it really offline? (The 10-Minute Delay)
Most pools, including Gokby, have a slight delay. If you just turned on your miner, give it 10 to 15 minutes to submit enough shares to appear as "Active."
2. Check the Network (Internet)
- Ping Test: Can your miner reach the internet? If you are on the same network, try to open the miner's web interface. If you can't, the miner might have crashed or the router is down.
- Firewall: Did you install a new router or firewall? Ensure port 3333 (or whichever Stratum port you use) is open for outgoing traffic.
3. Check the Pool Settings
Typos are the #1 killer of hashrate.
- Did you type
stratum.gokby.comcorrectly? - Is there a hidden space at the end of the URL?
- Is the Worker Name format correct? (
Wallet.Worker).
4. Overheating (Thermal Cutoff)
ASICs have safety mechanisms. If a chip hits 80°C or 90°C (depending on the model), the machine will cut power to the hashboards to prevent a fire. The fans will still spin, but mining stops.
- Fix: Check your intake air temperature. Clean the dust filters.
5. The "X" on the Chips
Log into the miner's status page. Look at the ASIC status.
- 0 / O: Good.
- X: Bad.
If you see a chain of "X"s, a hashboard might be dead. This requires a physical repair or replacement.
6. PSU (Power Supply Unit) Failure
If the miner is completely silent and no lights are on, the power supply might have blown a fuse or died. This is common in areas with unstable voltage.
Conclusion:
Start with the easiest checks (Internet, Typos) before moving to hardware repairs. Setting up a "Failover Pool" (see Article 4) is the best way to ensure that if one connection fails, your miner keeps working.
